Customer Support
Technical Support
Immediate technical support is available weekdays from 8:00AM thru 5:00PM. Personnel are also sometimes available outside of normal working hours, and will answer if available. Submit questions and inquiries any time of day by email. Email is usually answered with twelve hours. Technical assistance is provided without charge and proof of purchase is not required.
Knowledge Base
An easy-to-use Product Information Database including trouble shooting, specifications, tech memos, warranty information and frequently asked questions. Click here.
Warranty & Factory Service
Our standard warranty provides free repair service for products that fail within a year from the date or original purchase. Free on-site service is not offered. You must send your control to our factory, freight prepaid to take advantage of this warranty. Simply use the procedure indicated for regular factory service. We support every product ever manufactured by Warner Instruments, providing non-warranty repairs at very reasonable flat-rates:
Soak/Shut-Off Controllers
(07, 08, 09, KilnTroller, FireRight LT) | $59.95 |
Temperature/Rate Controllers
(09vr, FireRight Sr) | $79.95 |
Turn-Up Controllers
(FireRight jr, AutoMate II) | $34.95 |
Heat Limit Controllers
(HLS-II) | $59.95 |
Hi/Lo Temp Limit Controllers
(TempSentry, SafeGuard, ChamberMate) | $89.95 |
Items needing repair may be shipped to our factory at the address provided on our contact information page. No prior authorization is required. Please include a note giving a description of the problem, the address to which we should ship your repaired unit, and your contact informaiton (phone number and email address). Serviced items are usually returned within one day of their receipt at the factory.
We can ordinarily ship and bill, invoicing your repair charges on net/30 terms. Your personal or company check will be accepted in payment. Billings and advance payments may also be made online using your checking account or credit card through our secure payment processing system.
Other Resources
We are not able to offer support for kiln-related questions, or knowledgable suggestions related to ceramics, pottery-making, kiln firing, and so on. For assistance of this kind you might wish to participate in the American Ceramic Society's Clayart discussion group. Submit questions to this list and receive answers from your peers via email.
Copyright © 1999 - 2009 Warner Instruments All Rights Reserved.
FireRight™ is a trade name of Warner Instruments
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